911- EMERGENCY DISPATCHER
REGULAR FULL-TIME (MUST BE AVAILABLE TO WORK ALL SHIFTS)
Hiring Salary $14.81
The City of Sebastian is accepting applications for a Full-Time position of 911-Emergency Dispatcher for the Police Department. Applications will be accepted until position is filled.
Under supervision of the Police Communications Supervisor, the 911 Emergency Dispatcher is responsible for receiving information from the public, Law Enforcement Officers, various law enforcement agencies and other agencies in both emergency and non-emergency situations. Performs tasks simultaneously, such as listening to the radio, entering information into the Computer Aided Dispatch System (CAD), Florida Crime Information Center (FCIC), National Crime Information Center (NCIC), Criminal Justice Network (CJNET), and answering regular and/or 911 phone lines. Employees in this classification function in an entry level capacity while participating in in-house training programs to acquire specialized knowledge of the Communications Center. Upon acquiring essential knowledge, incumbents perform progressively more responsible duties and function under general supervision. Performs any other duties as directed.
1. Monitors all radio channels for the agency in addition to all Fire and EMS channels for calls dispatched by the Sheriff’s office within the city limits.
2. Answers emergency and non-emergency calls for service, and dispatches officers to calls. Answer phone requests for referrals and information and relays that information to the correct individual(s). Answers Officers radio requests and transmissions, and responds according to the department’s policies, procedures, rules, and the regulations of the FCIC/NCIC. Assists the public by disseminating accurate and appropriate information, as dictated by the nature of the call.
3. Responds to and performs follow-up on public inquiries, unit inquiries, and inter-agency inquiries regarding information to be obtained, relayed, and/or disseminated to proper entities.
4. Also acts as the Police Department’s switchboard. Supplies telephone directory services for the department, its members, and members of the public. Interprets maps and provide clear directions when needed. Responsible for issuing spare keys and maintaining the key box for the department. Also responsible for specialized clerical and public contact work in receiving and transmitting messages for the department.
5. Receives and accurately registers complaints in CAD; logs radio transmissions by inputting call information into CAD. Operates manual system in the event of CAD and/or computer failure.
6. Searches for and retrieves information from in-house and remote databases. Runs FCIC/NCIC and Driver and Vehicle Information Database (DAVID) computer checks, teletypes other agencies for information and confirmations. Assists officers and other department personnel within the means provided in the Communications Center.
7. Calls out agencies as needed, such as taxis, tow trucks, ambulance/fire, animal control, code enforcement, victims advocate, state attorney, probation office and the hospitals to notify them of pending situations that will require their assistance.
8. Responds to walk-in citizens. Monitors equipment for malfunctions. Monitors cameras and alarms for Police Department, City Hall, Airport, evidence compound, and Communication Center i.e., generator alarm, fire alarm, booking etc., and dispatches the appropriate personnel when needed. Controls the doors to the booking, holding cells, hallways, entry/exit, sally port gates, and the parking lot gates.
9. Maintains required logs and related records such as: tows, private property tows, private investigators, repossessions, keys etc.
10. Maintains and tracks all officers and volunteers on duty. Communicates with the news media.
11. Operates other related equipment, i.e., facsimile, copy machine, scanners, shredder, radios, TDD (Telephone Device Hearing Impaired), printer, computers, copiers, and telephone.
12. Participates in in-house training to develop specialized unit knowledge for the purpose of acquiring progressively responsible duties.
13. Assists other unit personnel in supporting efficient functioning of the work unit.
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
• High school diploma or GED equivalent.
• Experience and/or training involving clerical, data entry, public contact and customer service work.
• Experience in Police, Fire or 911 emergency dispatch or police aide work, college level course in criminal justice, telecommunications or related field preferred. With continued employment contingent on the ability to participate in and satisfactorily complete established in-house training that provides the essential knowledge and skill in the communications function; or an equivalent combination of education, training, and experience that provides the required knowledge, skills and abilities.
• Valid Florida Driver’s License
Must be able to work various shifts.
• Completion of FCIC/NCIC training for certification.
• Experience in radio dispatching of emergency services, is preferred.
• Must have computer knowledge with good keyboarding skills.
• Must be able to type accurately. Must have good telephone etiquette.
• Multi-tasking, and multi-functional skills a must.
• Must have the ability to prioritize.
Equal Opportunity Employer/Drug-free Workplace/ADA
Applications for the Police Department are available in the Human Resources Department or can be downloaded from our website: www.cityofsebastian.org (Must complete the 55 page application.)
Government Channel/Website www.cityofsebastian.org